Shipping Policy

Rootoriva

Shipping Policy

Last updated: October 2026

1. Order Processing

Orders are typically processed and shipped within 5 business days after being placed. Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

2. Estimated Delivery Time

After shipment, estimated transit time is 10–20 business days, depending on the destination, local carrier services, and customs processing, if applicable. This transit estimate is separate from the order processing period.

Delivery times are estimates, not guarantees. Customs inspections, severe weather, public holidays, and carrier delays may affect arrival dates.

3. Order Tracking

After your order ships, you will receive a Shipping Confirmation Email containing your tracking number. You can use that number to check your shipment at www.17track.net.

4. Shipping Rates & Import Charges

Standard shipping is free when you spend $49 or more.

Shipping costs are calculated at checkout based on the destination, items ordered, selected shipping method, and any applicable promotional offers. The final charge is displayed before you complete your purchase.

Customs duties, taxes, or import fees imposed by your country or region are your responsibility unless otherwise stated.

5. Shipping Destinations

We currently ship worldwide, subject to carrier and logistics availability. If we cannot ship to your location, Customer Support will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.

6. Changing Your Shipping Address

Contact us as soon as possible if you need to change your shipping address. Changes can only be made before 11:00 PM PDT (GMT-7) on the same day the order is placed, and only if the order has not entered processing or shipped. Once processing or shipment begins, we cannot modify the shipping address.

7. Shipping to an Alternate Address

You may ship an order to an address different from your billing address. Check that all shipping information is accurate and complete before placing your order.

8. Fulfillment & Shipping Carriers

Depending on inventory availability, some products ship directly from our domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.

We work with international carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners. The fulfillment location and carrier may vary by order.

9. Lost or Delayed Packages

If your order has not arrived within the estimated transit period, contact Customer Support. We will work with the shipping carrier to investigate, help locate the package, and provide updates. Carrier transit times cannot be guaranteed, but we will make reasonable efforts to help resolve the issue.

10. Incorrect or Incomplete Shipping Information

You are responsible for providing accurate and complete shipping details at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information you provide.

If you notice an error, contact us immediately. Any change remains subject to the deadline and processing restrictions in Section 6.

11. Customer Support

For shipping availability, tracking, or delivery questions, use the details below. You can also find our customer service email in your Order Confirmation Email.