Privacy Policy

Rootoriva

Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Rootoriva handles personal information when you visit rootoriva.com, place an order, or contact us. This policy describes our practices; visiting the website does not by itself constitute consent to every form of data processing.

1. Information We Collect

Information You Provide

Depending on your interactions with us, we may collect your name, email address, telephone number, billing and shipping addresses, payment-related information, order details, purchase history, and information you provide to Customer Support.

Information Collected Automatically

We may collect your IP address, browser and device information, operating system, referring websites, pages visited, browsing activity, time spent on the website, and information collected through cookies or similar technologies.

2. How We Use Your Information

We may use personal information to:

• Process payments, fulfill orders, and deliver products.
• Send order confirmations, shipping updates, and other transactional messages.
• Handle returns, refunds, questions, and support requests.
• Prevent fraud and maintain website security.
• Improve our website, products, services, and shopping experience.
• Analyze traffic and customer behavior.
• Send marketing communications and personalize content, offers, or advertisements where permitted.

3. How We Share Your Information

We may share information as needed with service providers involved in payment processing, shipping, fulfillment, hosting, analytics, advertising, marketing, and customer support. These providers may access information as necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, or government requests, or when necessary to protect our rights, safety, property, customers, or business operations.

4. Cookies and Tracking Technologies

Cookies and similar technologies may help remember preferences, maintain shopping cart contents, understand website use, measure performance, and support relevant advertising. Analytics and advertising tools may use cookies, pixels, or similar technologies to measure visits and advertising performance.

You can control or disable cookies through your browser settings, although this may affect website features.

5. Payment Information

Payments are processed through third-party payment providers according to their privacy policies and security practices. We do not store complete payment card details.

6. Marketing Communications

With your consent or where permitted by applicable law, we may send promotional emails, product updates, and special offers. You may unsubscribe using the unsubscribe link in a marketing email or contact Customer Support to request removal from marketing communications.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, or delete personal information; request information about its collection and use; withdraw consent where applicable; or opt out of certain processing, such as qualifying sales, sharing, or targeted advertising.

Contact service@rootoriva.com to submit a privacy request. The rights available to you and any applicable exceptions depend on the laws that apply to your request.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We do not control their privacy practices, security, or content. Review their privacy policies before providing personal information.

11. International Data Transfers

Our service providers may process, transfer, and store personal information in different countries where they operate. Use of this website alone does not constitute consent to an international transfer where a separate legal requirement applies.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our business practices, services, or applicable requirements. Updates will appear on this page with a revised “Last updated” date.

13. Contact Us

For privacy questions, concerns, or requests, contact us using the details below.

Company Name: 【Zhengzhou Heshengde Electronic Technology Co., Ltd.】
Company Address: 【Room 803, 8th Floor, Tower A, Lüdu Plaza, No. 76 Zhengbian Road, Guancheng Hui District, Zhengzhou, Henan, China】